Refund policy

Return & Refund Policy

At Vacuhop (vacuhop.in), we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help.

1. Returns

  • You may request a return within 7 days of receiving your order.
  • To be eligible for a return:
    • The item must be unused, undamaged, and in original packaging.
    • Proof of purchase (order ID or receipt) is required.
  • Certain items may not be eligible for return (e.g., perishable goods, personal-use items, or customized products).

2. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days to your original method of payment.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error.

3. Exchanges

  • We replace items only if they are defective or damaged.
  • If you need an exchange, contact us with details and images of the issue.

4. Cancellation Policy

  • Orders can be canceled within 24 hours of placing the order.
  • Once the order is shipped, cancellation is not possible.

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • We recommend using a trackable shipping service.

6. Contact Us

If you have any questions about returns or refunds, please contact us: